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How We Handle Your Information at demoslo

When you open an account with us, your privacy is built into every step—from your first deposit through DANA, OVO, GoPay or QRIS to your withdrawal requests and…

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demoslo How We Handle Your Information at demoslo
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Write to us at [email protected] with any questions about your data, and we'll respond within 48 hours with details on what we hold and how it's used.

In-Account Settings

Log in, go to Account > Privacy & Data, and you'll see download, correction and deletion options available immediately without waiting for support.

Live Chat

Open live chat from the lobby footer and ask to speak with our Data Team; available Monday to Friday, 10:00 to 22:00 Indonesia time (GMT+7).

HOW WE KEEP IT SAFE

Data Security and Your Rights

Encryption Standard

All data moving between your browser and our servers uses TLS 1.3 encryption. Your account password is hashed, never stored in plain text, and decrypted only when you log in from a new device.

Payment Partner Compliance

When you deposit through DANA, OVO, GoPay or QRIS, those networks handle the transaction under their own security rules; we receive only a confirmation token and never see your card or wallet credentials.

Cookie and Tracker Policy

We use session cookies to keep you logged in and analytics cookies to track which lobby sections load fastest. You can manage these in your browser settings; disabling them may affect account access.

Data Retention and Deletion

Your account data is kept active for as long as you play with us. After closure, we retain transaction logs for two years for tax and dispute purposes, then delete all personal identifiers.

Access and Correction

Request a full download of your data, correct any inaccuracies, or ask us to delete your details by navigating to Account > Privacy & Data or emailing [email protected].

Third-Party Sharing Limits

We do not sell your data to marketers or brokers. We share transaction info only with our payment partners, banking affiliates for KYC checks, and authorities where local law requires it.

Privacy Policy Questions

When you request account closure, we mask your personal identifiers immediately so you can't log back in. Transaction records stay on file for two years for tax and regulatory purposes, then are permanently deleted. You can request data deletion sooner by writing [email protected].

Only you and our internal payments team can view your transaction history. Your bank or payment provider (DANA, OVO, GoPay, QRIS) also logs the transaction on their end for their compliance. We never share withdrawal details with other players or marketing partners.

Yes, we log which lobby sections, game titles and live tables you open so we can rebuild your session if you disconnect and recommend games based on your activity. This data stays private; we do not sell these logs or share them with game studios.

Yes. Go to Account > Privacy & Data, select Download My Data, and we'll email a complete copy of your profile, transaction history, and account notes within 24 hours in a standard format you can open in Excel.

We do not store your full payment details. When you deposit via DANA, OVO, GoPay or QRIS, their networks process the transaction and we receive only a confirmation token. That token is kept for two years, then purged from our systems.

Contact us immediately at [email protected] or use live chat, available Monday to Friday 10:00–22:00 (GMT+7). We'll review your account for unauthorized access, reset your password, and notify you of any remediation steps within 4 hours.

We use your email address only to send account alerts (login, withdrawal confirmation, closure notice). We do not share your contact details with advertisers, and you can opt out of all non-critical emails in Account > Communication Preferences.