Reference

Terms & Conditions That Protect Your Account

When you open an account with demoslo, you're agreeing to the rules that keep your wallet, gameplay and withdrawals safe.

Account ownership and eligibilityPayment and withdrawal termsData protection and privacyDispute resolution process

Explore the Lobby Read FAQ

What Binds Your Account to demoslo

demoslo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with demoslo is governed by these terms and the laws where local law permits. By creating an account, you confirm you meet eligibility requirements set by demoslo and local regulation in Indonesia. You are solely responsible for keeping your login credentials secure; we cannot

1
recover accounts accessed by unauthorised parties. All gameplay is final once completed; we do not reverse rounds or refund wagers on grounds of regret. Deposits via DANA, OVO, GoPay and QRIS are non-refundable once cleared to your wallet. Withdrawals are processed after account and payment verification;
2
we aim to complete these within 24 hours on business days. We reserve the right to suspend or close accounts that breach these terms, including use of bonus credit outside stated scope or gaming while location restrictions apply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact demoslo About Your Terms

Questions about these terms or how they apply to your account? Our support team responds through multiple channels during Indonesia operating hours. Email us anytime; we check the inbox throughout each business day. Live chat is available weekdays from 09:00 to 21:00 Jakarta time, and our in-app support form lets you describe your issue without leaving the lobby on Medan and Semarang networks.

Team online

Email Support

Contact us at [email protected] with account or terms questions. We respond within 24 hours on business days with detailed clarification.

Live Chat

Open the chat widget in the lobby. Available weekdays 09:00–21:00 Jakarta time for immediate terms or account access questions.

In-App Support Form

Head to your account settings and select Support. Describe your concern and attach screenshots; we investigate and reply within one business day.

ACCOUNT SECURITY

How We Protect Your Data Under These Terms

These terms commit demoslo to handling your personal data, payment information and account history with strict care.

Data Encryption

All deposits, withdrawals and personal details are encrypted end-to-end. We do not share your data with third parties outside payment processors.

Session Security

Your account logs out automatically after 30 minutes of inactivity. Reconnect from the sign-in page; multi-factor verification is optional but recommended.

Transaction Records

Every deposit and withdrawal is timestamped and linked to your verified payment method. View your full history in the Account → Transactions tab.

Dispute Investigation

Report unauthorised transactions or payment reversals within 30 days. We investigate DANA, OVO, GoPay and QRIS logs and respond with findings within 14 days.

Data Retention

After account closure, we retain your records for seven years to comply with Indonesian financial regulations, then securely delete.

Policy Changes

We notify you of material changes to these terms by email 30 days before they take effect. Log in to review updates in the Terms section of your account.

Frequently Asked Questions About Our Terms

Yes. Open your account settings, scroll to Account Management, and select Close Account. We verify any pending balances are zero, then permanently close your account within 48 hours. You can reopen a new account after 30 days if you meet eligibility criteria.

Contact support within 30 days of the transaction. We check your wallet history, the DANA, OVO, GoPay or QRIS settlement log, and your account activity. Disputes are resolved within 14 days; we confirm the outcome by email and in your account dashboard.

No. Once a deposit clears to your wallet, it is non-refundable under these terms. Refunds for unused wallet balance are only issued if local law requires it or if we initiated the transaction error.

We can update terms, but we notify you by email 30 days before material changes take effect. Minor clarifications or security updates may apply immediately. Review the Terms section of your account regularly to stay informed.

Go to the sign-in page and select Forgot Password. Enter your email or phone number associated with the account. We send a reset link valid for one hour; click it, verify your identity, and create a new password.

After verification, withdrawals to DANA, OVO, GoPay or QRIS are processed within 24 hours on business days. Bank transfers may take 1–2 additional business days. Check your account dashboard for real-time withdrawal status and estimated arrival time.

You must be of legal age where local law permits, provide verified identity information, and have a valid payment method registered in Indonesia. Account creation requires email, phone and a DANA, OVO, GoPay or QRIS account linked to your name.

Terms & Conditions That Protect Your Account

How to Contact demoslo About Your Terms

Email Support

Live Chat

In-App Support Form

How We Protect Your Data Under These Terms

Data Encryption

Session Security

Transaction Records

Dispute Investigation

Data Retention

Policy Changes

Frequently Asked Questions About Our Terms

01 Can I close my account anytime?

02 What happens if I dispute a withdrawal?

03 Are deposits through DANA, OVO, GoPay and QRIS refundable?

04 Can demoslo change these terms without notice?

05 What if I forget my login credentials?

06 How long do withdrawals take?

07 What determines eligibility to open an account?

Related Pages